AtentoVerificada
12656380 - Team Leader III ( Sinergia e Midias do Ramo Automotivo) - Atento Campinas
Sobre a empresa
A Atento é referência no setor de BPO há muitos anos. Agora, estamos dando um passo além, liderando o movimento de Business Transformation Outsourcing (BTO), uma nova forma de transformar a experiência do cliente. Fazemos isso unindo consultoria, inteligência artificial, valorização das pessoas e excelência operacional.
Nossa força está em nossas pessoas. Especialistas apaixonados, capazes de tornar a tecnologia algo simples, eficaz e com impacto real.
Se você se identifica com esse propósito, valoriza a empatia e acredita que a tecnologia deve servir às pessoas, vem com a gente!
Aqui, você fará parte de experiências que transformam, gerando conexão e resultados reais. 💜
Sobre a vaga
Lead a team supporting customer service operations in the automotive sector, including technical support and voice support. In this role, you’ll guide and develop team members, monitor performance, and work toward excellent customer service and strong operational results. You’ll also collaborate daily with Mercedes-Benz Cars and Vans.
Responsibilities
- Lead, motivate, coach, and develop the team.
- Monitor productivity and service delivery.
- Track operational indicators and KPIs, and drive performance toward operational goals.
- Create action plans to address performance gaps.
- Manage administrative activities.
- Collaborate daily with Mercedes-Benz Cars and Vans.
Required qualifications
- Completed bachelor’s degree.
- Experience in customer service and technical support, including handling critical situations.
- Advanced Excel skills and proficiency with Microsoft Office.
- Strong communication and analytical skills.
- Typing proficiency.
- Residence in Campinas or the surrounding region.
Preferred qualifications
- Completed MBA or master’s degree.
- Advanced or fluent English proficiency.
What we’re looking for
You’re a people-focused leader who develops talent, supports team performance, and uses analytical thinking to identify effective ways to achieve results. You’re motivated to foster excellent customer service and help the operation succeed.